Thanks, Scott. I actually did have the proctor log a case while I was there, but she wouldn't give me the case number, which I didn't understand. I'm not familiar with that process, but it seemed really odd that I couldn't at least get the case number. She said VMware would get back to me in 2 days. I followed up with an email to certification@vmware.com as Manny suggested, in case that helps at all.
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